ERP - shared - servicesKey Differentiating Features

 
 

Enterprise Applications

Oracle E-Business Suite People Soft ERP Shared Services ASM SAP SIEBEL Microsoft Dynamics IBM Mobile Applications

Customer Speak

Majoris offers business consulting-led, integrated portfolio of IT services and solutions delivered through its unique delivery model which is recognized as the benchmark of excellence in software development.
John Mathew
Founterr | Director
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Key Differentiating Features

Governance Model

Our ERP Shared Service ASM frame work will be governed by the ticketing tool to manage turnaround time and automatic accelerations. The entire service is client oriented with a dedicated relationship manager for all business related issues and the dedicated service delivery manager for technical and delivery related issues and escalations. The service is extremely transparent with clients getting optimum visibility of service delivery through online dashboards and regular reports. All this is supplemented with the senior management’s interventions through regular steering committee meetings with the client project sponsors to grow the partnership and address the pain areas.

Tools to Succeed

We adopt a tool based approach to provide professional, standard and reliable service to clients, all our services are delivered by the latest and best in class tools. Majoris provides tools based services for the following pillars of shared service delivery - Ticket Management, Access Management, Knowledge Management and Reporting. The following are some examples -

  • ITIL v3 based Ticketing Tool ‘Genie’ for service delivery
  • Knowledge Management tool ‘KnowHow’ for critical knowledge retention and training
  • Access Management tool ‘Tivoli’ to maintain security in a shared service environment
  • Client dashboards for visibility and reporting

Information Security Management

At Majoris we are extremely cautious of customer data, we ensure that customer data confidentiality requirements and regulatory compliance are adhered to with extreme sensitivity towards data privacy. We have multiple checkpoint in our framework to ensure security –

  • Client Networks are logically separated from each other in the shared service set up.
  • Multiple layers of security and authentication is built into the system to avoid misuse of data.
  • Tool Based Access management are implemented to manage the secure access of client applications by the common pool of resources.
  • Any access to the client network and application is audit enabled and audit trails would be available at client’s demand.

Knowledge Management

Our knowledge management process are at the heart of the shared service setup, we make all the past experience, best practices and product knowledge easily available to our teams who in turn deliver the best to the clients. Most of this knowledge base is made available on the could to make it available to the concerned person regardless of the location.

The salient features of our Knowledge Management would be

  • Tool Based Knowledge Management System
  • Common Known Error Repository to facilitate swift resolution
  • Tool Integrated with the Ticketing tool to provide instant access to relevant knowledge base
  • Issue based SME listing for collaboration
  • Client Specific Knowledge bank and induction kits

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