Retail banking

 
 

Customer Speak

  • Majoris offers business consulting-led, integrated portfolio of IT services and solutions delivered through its unique delivery model which is recognized as the benchmark of excellence in software development.

    John Mathew
    Founder | Director
  • Majoris offers business consulting-led, integrated portfolio of IT services and solutions delivered through its unique delivery model which is recognized as the benchmark of excellence in software development.

    Vikram Mathew
    CEO |
  • Majoris offers business consulting-led, integrated portfolio of IT services and solutions delivered through its unique delivery model which is recognized as the benchmark of excellence in software development.

    John Mathew
    HR |

Retail Banking

As the customer becomes more demanding and banks aligning its service to meet these expectations, it is technology that makes this win-win possible. Banks in the retail space today must keep abreast of the latest retail banking technology and respond to customers with alacrity, all this without compromising on the aspects of risk management and compliance.

Today the definition of retail banking has gone far beyond the traditional one; today retail banking is about uncomplicating and easing customer’s financial transactions. We facilitate just that and more – we enable our clients to connect with their customers and provide targeted product offerings, streamline their processes across functions and make them more efficient, manage their relationships with business partners, meet increased compliance requirements and gain richer insights into their business.

Following are the specifics that we provide grouped under three major heads of retail banking -

  • Personal Banking: Account set-up and KYC, Account Maintenance, Customer Service, Instructions/Mandates/ Sweeps, Financial Transactions, GL Reconciliation, Dispute Resolution
  • Consumer Lending: Account Organization, Document Verification, Credit Scoring, Credit Decisioning, Loan Boarding, Loan a/c servicing, Customer Service, Delinquency Management and Collections
  • Credit Cards: Application Processing, Application Scoring, Card Activation, Manual Authorization, Customer Service Inbound, Merchant Services, Dispute Resolution and Charge back, Statement/ Rewards Processing

We believe that each technology can’t be operated in isolation and integration leverages the benefits of technology so our banking solutions also include frameworks for:

  • Integration – the solutions enable rapid integration of core-banking applications with other banking ecosystems.
  • Operational excellence - Mortgage origination aligns with the bank’s risk management practices and servicing operations empowers the managers.
  • Web 2.0 – the solutions include out-of-the-box Web 2.0 features, integration and navigation for customer portals that empowers the customers in real sense.

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