SAP Shared Services SupportIntegrated portfolio of IT services and solutions

 
 

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Oracle E-Business Suite People Soft ERP Shared Services ASM SAP SIEBEL Microsoft Dynamics IBM Mobile Applications

Customer Speak

Majoris offers business consulting-led, integrated portfolio of IT services and solutions delivered through its unique delivery model which is recognized as the benchmark of excellence in software development.
John Mathew
Founterr | Director
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Shared Services Support

Organizations today are faced with the task of doing more with less, while maintaining quality and customer support. Shared services can provide these organizations with administrative savings–savings that can then be applied toward their core competencies. Processes like back-office activities can be operated through shared service, thereby freeing more resources and manpower and enabling a greater focus on processes critical to delivering the organizations USP.

In our continuous endeavour to provide our clients with operational ease, Majoris has perfected the delivery of application support and maintenance based on shared service model, this is done by maintaining a common pool of SAP support team who serve multiple customers thereby sharing the costs and benefiting from a professional service. The shared services support cover SAP functional, technical, basis and infrastructure support and in the past shared services have resulted in cost savings to the tune of 30% for our clients on support and maintenance.

Majoris Shared Services Support model reduces costs while deriving same benefits of dedicated support models to our customers. Consider the following advantages under this model –

  • Multiple support models that include ticket based or core/flexi teams
  • Client benefit from a combined strength of experienced staff who provide level 2 support as per agreed SLAs;
  • Clients can choose from various options viz. offshore, nearshore, 24*7 support or a combination
  • To gain speed in the service support, we have deployed various accelerators to shorten knowledge transfer and seamless transition

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