Siebel CRM ConsultingDiversified experience in package evaluation of Siebel

 
 

Enterprise Applications

Oracle E-Business Suite People Soft ERP Shared Services ASM SAP SIEBEL Microsoft Dynamics IBM Mobile Applications

Customer Speak

  • Majoris offers business consulting-led, integrated portfolio of IT services and solutions delivered through its unique delivery model which is recognized as the benchmark of excellence in software development.

    John Mathew
    Founder | Director
  • Majoris offers business consulting-led, integrated portfolio of IT services and solutions delivered through its unique delivery model which is recognized as the benchmark of excellence in software development.

    Vikram Mathew
    CEO |
  • Majoris offers business consulting-led, integrated portfolio of IT services and solutions delivered through its unique delivery model which is recognized as the benchmark of excellence in software development.

    John Mathew
    HR |

Siebel CRM Consulting

Customers are the pulse of any business. Customers are the reason why there’d ever be a business and conforming to their expectations (not to mention exceeding them) is what any organization would struggle and strive for. But to exceed these expectations, one has to go beyond the ordinary. This is where Majoris fits in. Majoris believes that an improved and highly customized customer experience can help you “The Organizations” gain and maintain that coveted competitive edge. We provide organizations with reliable end-to-end solutions ranging from CRM Consulting to Support across all major CRM functional areas including sales, marketing and field service.

Client Aspiration Barriers

A client may want to exceed customer expectations and improve customer experiences but these aspirations come power-packed with hurdles. These may include –

  • Complexities: Multifaceted issues in managing customer information
  • Cost Reduction: Reducing the total cost of ownership
  • The Ideal Solution: Finding that ideal CRM solution and implementing it for a more customer-centric outlook within your organization.
  • Acceptance: Increasing acceptance and knowledge of the CRM, amongst employees

Majoris’ Provisions

Majoris has a comprehensive knowledge of the various processes that may be involved in CRM. With its extensive CRM consulting experience, Majoris can boast of an in-depth domain expertise in various CRM packages. Majoris Consultants assist organizations to serve well their customers in an efficient manner with the following offerings -

  • Value Lever Assessment
  • Key Metrics Evaluation
  • ROI/TCO Analysis
  • Business Process Re-engineering
  • System Appreciation
  • Package Evaluation
  • CRM Strategy & Roadmap

Majoris consultants also help quantify and measure -

  • Customer, Sales & Service Insights
  • Key Metrics Measurement
  • ROI/TCO Measurement
  • Application Effectiveness Review

Majoris CRM Consulting Maturity Model consists of –

  • Diversified experience in package evaluation of Siebel, Salesforce.com, Oracle CRM On Demand & other CRM Packages, BPR and ROI Strategy
  • Broad implementation and support capabilities
  • Strong experience in CRM upgrades and SaaS consulting
  • Point of views on Salesforce.com vs. CRM On Demand for various clients
  • Diversified competencies backed by strong frameworks - CRM Value Lever Assessment Framework, CRM ROI Calculator, CRM Service Framework and CRM Warranty Management Framework

Business Value

Benefits to organizations of a Majoris approach would include -

  • Enhanced clarity and visibility
  • Reduced total cost ownership attained from removal of application redundancy
  • Reduced people dependencies due to use of re-usable processes
  • Improved productivity

Quick Enqiury

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